1. What types of custom rings do you offer? We specialize in custom rings of all kinds, including engagement rings, wedding bands, promise rings, fashion rings, and personalized signet rings. You can choose from a variety of metals such as sterling silver, yellow gold, rose gold, and platinum, and add custom engravings or select from our range of ethically sourced gemstones. Each ring is made to your exact specifications, ensuring a unique piece that reflects your style.
2. Where do you ship? We currently ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico. Unfortunately, we do not offer international shipping at this time. If you are located outside of these areas, we apologize for the inconvenience and hope to expand our shipping options in the future.
3. What are your shipping options and times? We offer standard shipping, which costs $15 and typically takes 7-14 business days to arrive after your order has been processed. Please note that all orders require 1-3 business days of processing time before they are dispatched. Once your ring is shipped, you will receive a tracking number via email so you can follow its journey to your doorstep.
4. What is your return policy? We want you to be completely satisfied with your custom ring. If you are not happy with your purchase, you may return it within 7 days of delivery. The ring must be unused and in its original packaging. To initiate a return, please contact our support team first. Once your return is approved, we will provide a prepaid shipping label, so return shipping is free for you.
5. How can I track my order? Once your order has been shipped, we will email you a tracking number. You can use this number to track your package through the carrier, which may be USPS, UPS, or FedEx. If you have any issues with tracking, feel free to reach out to us at support@cardinalsupplyinc.com, and we will be happy to assist you.
6. Can I cancel my order? Yes, you can cancel your order within 24 hours of placing it, as long as it has not yet entered the production or shipping process. After this window, we begin crafting your custom ring, and cancellations are no longer possible. To cancel, please contact us immediately with your order number, and we will confirm the cancellation and issue a refund.
7. How do I choose the right ring size? We provide a complimentary ring sizer with every order, or you can visit a local jeweler to have your finger measured. If you are unsure about your size, we recommend selecting a size that fits comfortably on the intended finger. Our team can also provide guidance on sizing for different types of rings, such as wide bands or rings with stones, which may require a slightly larger size.
8. Do you offer engraving options? Absolutely! Engraving is one of our most popular customization options. You can add a personal message, a special date, or a meaningful symbol to the inside or outside of your ring. Our artisans use precise laser engraving to ensure clean, lasting results. Simply include your engraving request during the design process, and we will bring your vision to life.
Questions? If you have any other questions or need further assistance, please do not hesitate to contact us at support@cardinalsupplyinc.com. We are here to help you every step of the way.